Frequently asked questions

SolaTTS is a text-to-speech conversion tool using advanced AI technology. You just need to:

1. Enter or paste the text to be converted
2. Choose the appropriate voice, language and speed
3. Click "Convert" and download the audio file

SolaTTS supports many languages, especially optimized for Vietnamese with a natural, non-robotic voice.

SolaYTS is a comprehensive toolkit that helps you:

• SEO optimization: Keyword research, optimization of titles, descriptions and tags
• Data analysis: Track video performance, audience demographics
• Content management: Schedule posts, manage comments, create thumbnails
• Growth channel: Recommend AI-based content strategy

Suitable for both individual Content Creators and businesses who want to develop a professional YouTube channel.

SolaTechLabs supports many forms of payment:

• Bank transfer: Supports all Vietnamese domestic banks
• QR Code / VietQR: Quick payment via banking application
• E-wallet: Momo, ZaloPay, VNPay (depending on product)

After payment, the system will automatically activate the service within 5-15 minutes. If the time has passed, please contact support.

SolaTechLabs refund policy:

• Within 7 days: 100% refund if the product/service does not work as promised due to technical errors from SolaTechLabs
• After 7 days: Considered on a case-by-case basis
• No refund: The service has been fully performed, digital content has been delivered, or terms are violated use

Refund processing time: 3-5 business days from request approved.

You can contact the SolaTechLabs support team through many channels:

• Email: hr.solatech@gmail.com (response within 2 business hours)
• Hotline: 0966 033 088 (Monday - Saturday, 9:00 - 18:00)
• Contact form contact: On the Contact page of the website
• Social networks: Facebook, LinkedIn, YouTube @SolaTechLabs

For urgent incidents outside business hours, please send an email with the subject line [URGENT] for priority handling.

Response time depends on priority:

• Emergency incident (service outage): Within 1 hour
• High incident (severe impact on usage): Within 2 hours
• General requests (questions, consultations): Within 4-8 hours work
• New feature request: Within 1-3 working days

Committed to responding to 100% of requests within working days.

SolaTechLabs applies multiple layers of security to protect your data:

• 256-bit SSL/TLS encryption: All data transfers are encrypted
• Encrypt data at rest: Use bcrypt for passwords, AES-256 for sensitive data
• Automatic backup: Daily backups at multiple locations Differences
• Firewall & IDS: Monitor and prevent unauthorized access 24/7
• Comply with the law: According to the Cyber Security Law and Decree 13/2023/ND-CP

For details, see page Privacy Policy.

The application process at SolaTechLabs is very simple:

1. Visit the Recruitment page to see open positions
2. Choose the appropriate position and read the job description carefully
3. Fill out the application form and attach your CV (PDF or Word)
4. The HR team will contact you within 3-5 working days job if the profile is suitable

We are always looking for people who are passionate about technology, creative and want to create value. Please apply now!

Yes! SolaTechLabs supports the Remote-Friendly model:

• Full Remote: Can be applied to many positions, especially in the field of AI Research, Content Creator
• Hybrid: Combines working in the office and remotely (depending on location)
• Support tools: Slack, Jira, Google Workspace, GitHub are fully provided enough

Details of working conditions will be specifically announced in the description of each vacancy.

We always welcome cooperation opportunities! To get started:

1. Send a request through the Contact page with the subject "Partnership"
2. Brief description of the field of activity and desired form of cooperation
3. The Business Development team will contact within 2 working days

Forms of cooperation: Agency / Reseller, Affiliate, Technology Partner, API Integration, White-label.

Yes! We provide Enterprise packages specifically designed for large organizations:

• Product customization: Adjust features according to individual operating processes
• Integrated API: Connect to existing ERP and CRM systems
• SLA commitment: 99.9% Uptime, specialized technical support
• Deployment On-premise: Install on separate infrastructure if needed
• Training: Training for staff to use
• Account Manager: Dedicated account management staff

Contact via email hr.solatech@gmail.com with subject line "[Enterprise]" for advice.