1. Introduction
Welcome to SolaTechLabs ("Company", "we", "us"). This Privacy Policy describes how we collect, use, process, and protect your personal information when you access and use SolaTechLabs' website, products, and services.
We are committed to complying with personal data protection regulations under Vietnam's Cybersecurity Law (2018) and Decree 13/2023/ND-CP on Personal Data Protection.
2. Information We Collect
2.1. Information You Provide Directly
When using our services, you may provide the following information:
- Contact information: Full name, email address, phone number, mailing address
- Account information: Username, password (encrypted), profile picture
- Business information: Company name, tax ID, industry, company size
- Recruitment information: CV, cover letter, work experience, education
- Communication content: Messages, support requests, feedback and reviews
2.2. Information Collected Automatically
We automatically collect certain technical information when you visit our website:
- Device data: Browser type, operating system, screen resolution
- Access data: IP address, access time, pages viewed, time spent on page
- Cookies and similar technologies: To improve user experience and analyze traffic
3. Purpose of Information Use
We use your personal information for the following purposes:
- Service delivery: Processing orders, providing technical support, account management
- Product improvement: Analyzing usage behavior to enhance the quality of SolaTTS, SolaYTS, and AI solutions
- Communication: Sending important notifications, transaction confirmations, customer support
- Marketing: Sending information about new products and special offers (only with your consent)
- Recruitment: Processing job applications and contacting candidates
- Security: Detecting and preventing fraud, protecting systems
- Legal: Complying with legal obligations and resolving disputes
4. Information Sharing and Disclosure
SolaTechLabs does not sell your personal information to third parties. We only share information in the following cases:
- Service partners: Providers supporting operations (hosting, email, payment) who have signed confidentiality agreements
- Legal requirements: When requested by competent state authorities as required by law
- Rights protection: When necessary to protect the rights, property, or safety of SolaTechLabs and customers
- Consent: When you permit or request us to share
5. Data Security
We implement advanced security measures to protect your data:
- SSL/TLS encryption: All transmitted data is encrypted with 256-bit encryption
- Data encryption: Passwords and sensitive information are encrypted using bcrypt/AES-256
- Access control: Strict authorization, two-factor authentication for internal systems
- Regular backups: Data is backed up daily at multiple locations
- 24/7 monitoring: Continuous security monitoring and intrusion detection systems
- Employee training: All employees are trained in information security
6. Cookies and Tracking Technologies
6.1. We use cookies to:
- Remember login information and interface settings (dark mode, language)
- Analyze traffic and improve user experience
- Personalize displayed content
6.2. Cookie Management
You can control and delete cookies through your browser settings. However, disabling cookies may affect your website experience.
7. Data Subject Rights
Under Vietnamese law, you have the following rights:
- Right to access: Request to view personal information we store
- Right to correction: Request modification of inaccurate or incomplete information
- Right to deletion: Request deletion of personal information (except where legally required to retain)
- Right to object: Refuse processing of information for marketing purposes
- Right to withdraw consent: Withdraw previously given consent
- Right to complain: Submit complaints to the competent data protection authority
To exercise the above rights, please contact: hr.solatech@gmail.com
8. Data Retention Period
We retain personal information for the duration necessary to fulfill the stated purposes, specifically:
- Customer data: Throughout the service period and 3 years after termination
- Transaction data: Minimum 5 years as required by accounting regulations
- Recruitment records: 12 months from the date of receipt (unless the candidate consents to longer retention)
- Cookie data: Maximum 12 months from the last visit
9. Children's Information Protection
SolaTechLabs services are not intended for persons under 16 years of age. We do not intentionally collect information from children. If a violation is discovered, we will delete the information immediately.
10. Policy Changes
SolaTechLabs reserves the right to update this Privacy Policy from time to time. Any significant changes will be notified via email or website announcement before taking effect.
11. Contact
If you have any questions about this Privacy Policy, please contact:
- Company: SolaTech Technology Trade and Service Co., Ltd.
- Address: Lot S10A, 2nd Floor, Diamond Hill Building, Bac Giang Ward, Bac Ninh City
- Email: hr.solatech@gmail.com
- Hotline: 0966 033 088
- Working hours: Monday - Saturday, 9:00 AM - 6:00 PM